Refund & Returns Policy

Refunds and Returns Policy for FightGearGloves.com

Effective Date: 20 December 2024

At FightGearGloves.com, operated by Bodis (“we,” “us,” or “our”), we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, this Refunds and Returns Policy outlines the conditions, process, and timeframes for initiating returns and refunds.

1. Return Eligibility

a. Conditions for Returns

We accept returns for products that meet the following criteria:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging with all tags and accessories included.
  • The return is initiated within 30 days of the delivery date.

b. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale.”
  • Customized or personalized products.
  • Products damaged due to improper use or neglect.

2. Return Process

a. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] with the following details:
    • Your name and contact information.
    • Order number.
    • Reason for the return.
  2. Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
  3. Package the product securely to avoid damage during transit.
  4. Ship the item to the address provided by our customer support team. Ensure the RAN is included in the package.

b. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product sent).
  • We recommend using a trackable shipping service to ensure the safe arrival of your return.

3. Refunds

a. Refund Eligibility

Refunds will be processed under the following conditions:

  • The returned item meets the eligibility criteria outlined above.
  • The product has been inspected and approved by our team upon receipt.

b. Refund Timeframes

  • Approved refunds will be processed within 10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees, if any, are non-refundable unless the return is due to an error on our part.

c. Partial Refunds

Partial refunds may be issued for items that:

  • Are returned with missing accessories or tags.
  • Show minor signs of use but meet other return criteria.

4. Exchanges

We do not currently offer direct exchanges. To exchange an item, please initiate a return for a refund and place a new order for the desired product.

5. Damaged or Defective Products

a. Reporting Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. Include the following details:

  • Your name and order number.
  • Photos of the damaged or defective product.

b. Resolution Options

Depending on the issue, we may offer the following resolutions:

  • Replacement of the defective product.
  • Full refund, including shipping costs.
  • Other appropriate remedies based on the circumstances.

6. Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

Bodis
Email: [email protected]
Address: 35 Lechmere Avenue

Our customer support team is here to assist you and ensure a smooth returns process.

Thank you for shopping with FightGearGloves.com. We value your business and are committed to providing high-quality products and excellent customer service.